Returns

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. This Return Policy outlines the guidelines and procedures for returning items purchased from our e-commerce website. Please read this policy carefully before initiating a return.

1. Eligibility for Returns:

• To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging.

2. Personalized Items:

• Personalized items are made-to-order. Because of this, we do not accept returns or exchanges.
• If there are any other issues, please message us! - We accept the return of products that are defective due to defects in manufacturing and/or workmanship.

3. Fulfillment mistakes:

• Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

4. Return Timeframe:

• You may initiate a return within 30 days of receiving your order.
• After 30 days, we may not be able to accept returns or provide refunds. Please consider shipping time when calculating 30 days from purchase.
• Please note that the return shipping time should also be considered when determining the eligibility for a return.

5. Return Process:

• To initiate a return, please contact our customer support team through [email protected].
• Provide your order details, including the order number, date ordered, item(s) to be returned, and the reason for the return.
• Provide photographs of the item being returned including photographs of any damages.
• Our customer support team will guide you through the return process, including providing you with a return authorization number (RMA) and any additional instructions.
• Returns submitted without a return authorization number (RMA) will not be accepted, no credits or refunds will be issued and we will not pay the shipping cost to return the item to you.

 6. Return Shipping:

• The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
• We recommend using a trackable shipping method and retaining the proof of shipment until the return is processed.
• If the return is due to our error, we may provide you with a prepaid shipping label or reimburse the return shipping costs upon receipt and verification of the returned item(s).

7. Inspection and Refunds:

• Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in this return policy.
• If the returned item(s) are deemed eligible, we will process the refund within 10 business days using the original payment method.
• Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's policies.

8. Partial Refunds or Exchanges:

• In certain cases, we may offer partial refunds or exchanges for items that are not in their original condition, have missing parts, or show signs of use or damage not caused by our error.
• The partial refund or exchange amount will be determined on a case-by-case basis, taking into consideration the condition of the returned item(s).

7. Non-Refundable Items:

• Certain items may be non-refundable, including but not limited to perishable goods, intimate or sanitary items, downloadable software, gift cards, or personalized/customized items.
• If a non-refundable item is returned without prior authorization or in violation of this policy, it may be sent back to the customer, and no refund or exchange will be provided.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may request supporting documentation, such as photographs or a detailed description of the issue, to assess the situation and provide an appropriate solution, which may include a replacement, repair, or refund.

9. Return Policy Changes:

• We reserve the right to update or modify this Return Policy at any time without prior notice.
• The revised policy will be effective immediately upon posting on our website.
• It is your responsibility to review this policy periodically for any changes or updates.

If you have any further questions or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help!

Email: [email protected]

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